Shipping & Returns
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
We hope you are completely satisfied with your purchase. If you are not, we offer the following refund policy:
For a full refund of the product purchase price, your return order must be received within 30 days of purchase. Shipping costs are non-refundable, however we will happily pay return shipping fees if the delivery is a mistake of Living Legends CBD (ex. you received an incorrect or damaged item). If you have purchased more than 1 item in an order, only 1 item of each type can be opened, others must come back unopened and unused in order to receive a FULL refund. No sample pack items can be returned for a refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time, return processing, and refund requests to the banks, it can take up to 4 weeks.